Our recent Ask a CFO webinar and Q&A touched on many of the economic considerations affecting whether a cloud contact center might be right for your business. If cloud deployment is something you’ve been exploring, or even if you’re just interested in understanding why so many people in the contact center space have started talking about “cloud,” it’s worth looking at both the potential benefits and real-world business impacts before you find yourself swayed by any one cloud provider’s seemingly too-good-to-be-true promotional offer.
Aspect’s CFO Bob Krakauer and Drew Wright, Co-founder and Principal of Technology Finance Partners, drilled down into a few of the more salient points during our discussion last week. If you weren’t able to listen live, you can watch the replay now on-demand.
Here are a few of the highlights:
Why would a business choose cloud over premises for their contact center?
One reason might be to leverage strategic opportunities – to take advantage of technologies and features that might otherwise be out of reach or cost-prohibitive with a premises investment, or to ensure that they are at the forefront of ongoing technology upgrades without interruptions caused by reinstalls and redeployments. There is also the P&L impact, the opportunity to take advantage of usage-based pricing. Moving from a large CAPEX model to a consumption-based OPEX model can mean great things for operational agility.
What are some of the ways cloud technology can be used toward driving real innovation in the contact center space?
Consider cost savings and efficiency that can be achieved through seasonal burstability and scalability for unpredictable peaks and valleys. There are also opportunities to apply cloud usage at the application level, such as applications for speech recognition, PCI-compliant credit card data handling (with considerations given to which data must remain on premises for regulatory compliance), and voice biometrics.
Ready to take a closer look at your own organization’s needs, and whether you’re best suited to a cloud or premises solution? With the help of a knowledgeable Aspect representative, we can walk you through our Value Analyzer assessment to compare the TCO and benefits of premises vs. cloud so you can make the best informed decision based on real data, capabilities, and your own requirements.
Get started now, and understand how the cloud can help you meet your goals!
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